From Tesco with Love

I can’t help but point out another one of Kamal’s articles that we published on My Czech Republic this week. This one describes Kamal’s recent experience with the customer disservice – as I like to call the type of “service” that is still too easy to run into in the Czech Republic – at a Prague Tesco. Lo and behold, Kamal received a bouquet of flowers from Tesco the next day, with an apology and a dinner invitation. She sent it back with a note that said: “Prove that you have sent every single customer the same things.” Good job, girl!